Terms of use


Maskeraad OÜ, registry code 11554291, Vuti 11, 10619, Tallinn (hereinafter referred to as the Store Manager) (Office Open Pirni 5, Tallinn) and the client who executes Maskeraad OÜ manageable e-shop MASKERAAD.EE and identifies himself by entering the order your personal data (customers), have agreed the following conditions.

1. General Provisions

1.1. The Contracting Parties shall be guided by the regulation of relations between the Republic of Estonia and other legislation, and the laws of the User Agreement agreed.

1.2. Store Manager has the right at any time to make changes to the E-shop service provided.

1.3. Store Manager has the right to unilaterally change the terms of a contract, without being required to notify the customer in writing via e-mail.

2. Products and the purchase,

2.1. All e-shop Products displayed may not always be available in the warehouse, it is a product indicated for the "Sold Out".

2.2. If any item is out of stock and the order can not be fulfilled, then take the E-store employee to contact the Client no later than three (3) working days. In this case suggests a possible new delivery or replacement of another product, which is the same price and quality. If the client does not accept the new conditions, he may refuse an order has already been paid, and the money will be returned.

2.3. Product images displayed are for illustrative purposes and may differ from the actual product.

2.4. E-shop product specifications may not be complete and may contain inadvertent errors.

2.5. The customer, who selects the desired goods, undertakes to comply with an order to enter the requested data (surname, first name, telephone number, email address, shipping address, zip code, payment method).

2.6. The Customer undertakes to provide truthful information, which is necessary to fulfill the order. Storefront Client Administrator is not responsible for the incorrect data caused by failure to comply with an order or for any resulting consequences.

2.7. Commissioned data and confirmation of the order of the boxes on the pages should be careful, because this information depends on the accuracy and veracity of the purchased products, fast and reliable delivery.

2.8. The sale of products deemed to be entered (Entry into Force) from the order confirmation of receipt of the amount payable LLC Masquerade bank account or payment service provider (Maksekeskus.ee) system.

3. Prices and Payment for products

3.1. E-shop for all products, base prices are calculated in euros and include VAT.

3.2. Store Manager has the right at any time to change the displayed price.

3.3. When Shop is managed by the E-store prices changed after the user has placed the order and paid, then the corresponding products are delivered to the Customer at the time of subscription prices. The client does not have the right to demand compensation for the price difference.

3.4. After confirming the order to pay (step 5), the opportunity to choose between the two:

a) the receipt of the goods lunamaksega DPD delivery services (an additional EUR 1) or

b) Bank, through Maksekeskus.ee interface from which you can choose for your home to carry out the payment directly to the bank and there.

3.5 The order confirmation sent to the customer by e-mail. The customer is obliged to check the order confirmation that the data correspond to the order. If an error occurs, the Customer is obliged to notify in writing the same day.

3.6 The deadline for payment is the day when the order was made. Order will be processed as soon as the total amount shown in the order confirmation is received by the store manager of the bank account or e-payment service provider system. If the money is not received by the payment deadline, then the subscription is canceled.

4. Delivery and delivery conditions

4.1. E-shop on the same day the orders are reviewed and, if necessary, the buyer wihttp://www.dpd.com/ee_en/avaleht/tooted_teenusedll be contacted no later than the next business day.

4.2. Guaranteed delivery of products in stock 5 working days if the product has not been written differently. Generally, delivery time is less than 3 working days. In case we are unable to supply any product within 5 days, inform you immediately. If necessary, you will have the opportunity to cancel the order and we will transfer money back to you.

4.3. The customer has the right to choose between the following methods of shipping (Order of submission Step 4):

  a. I'll be by yourself Masquerade LLC cabin Kadaka tee 5, Tallinn (no extra charge)

  b. DPD express delivery to your home or work

  c. DPD Parcel Shop

4.4 The goods be delivered in the order of the courier service to the address entered in the delivery of goods according to the agreed time availability. The goods are transferred to the buyer. The goods shall be transferred to a third party only in agreement with the buyer, please write it down in the order field additional information.

4.5. DPD courier or Parcel Shop point option is displayed in step 4, where also price for delivery is visible. Ordered on Parcel shop parcels are stored for 7 days.

4.6 Upon receipt of the purchase must be submitted to the identity document (ID card, passport, driving license). The order shall be handed over to the buyer (the person who paid for the goods) or an authorized person to whom the data pointed out the buyer ordering.

4.7 If the goods are delivered to your home without your hands prepayment (DPD record fees), do not forget to put in the necessary amount ready.

4.8 The order of the products delivery time is generally 2-3 weeks. The product is ordered separately, and this agreement does not tagastusõigust products.

5. Withdrawal from the contract before the store manager's contract

5.1. If the client wishes after placing an order and before its execution by the provider to terminate the contract, he will undertake as soon as possible in writing to the administrator of the shop. The written notice should be sent by electronic mail, or phone number 53,067,690th [email protected] E-mail must contain the order number, which the customer wishes to withdraw and contact information (name, surname, date of order, contact phone number).

5.2. If the withdrawal reaches the Supplier after Shop's contract manager, will take place in accordance with the User Agreement, the withdrawal of the chapter "Return".

5.3. The store manager of client wears the amount paid not later than 14 days from the receipt of the withdrawal desire.

5.4. The money will be transferred to the same account, which was held in the collection of Shop's administrator.

6. Returns 14 days

6.1. E-shop Goods purchased may be returned within 14 days. Transport for tastud amount is tagstata.

Important! 14-day right of return does not apply to goods for which the customer himself Masquerade Ltd. According to the office itself.

6.2. Tagastusõigust not goods which have been modified according to the customer's wishes (added to the picture, letter, etc. made to the required height.).

6.3. Tagastusõigust not goods which have been commissioned specifically for this client.

6.4. The returned product must be undamaged, complete, original packaging and kasutusjälgeteta. Will not be refunded disposable products, hosiery, lingerie, teeth, contact lenses, etc., whose packaging has been opened. If a product is purchased in a campaign in which the goods are attached other product will be returned (ie. All products).

6.5. Upon withdrawal from the product to be purchased immediately (but not later than 30 days) to return. The store manager undertakes to immediately (but not later than 30 days) of receipt of such a withdrawal by the customer to return the amount paid.

6.6. The money will be transferred to the same account, which was held in the collection of Shop's administrator.

6.7. The Customer undertakes to bear the costs associated with the handling and returning EUR 5 scale, unless returned was not what the customer ordered.

6.8. If, after the return, it appears that the return does not comply with the terms of the User Agreement, you will not be refunded.

6.9 The Customer may be returned, and is set out in the legislation is not a specific condition of this e-shop.

6:10 Before the return of the goods (before 14 days), be sure to store your subscription at Click "Create Tagastuskaart" and choose refundable salable product. Let your tagastussoovi than two working days, and we will give you an answer by e-mail, and we change the status of the order at the e-shop.

7. Personal data and their use

7.1. The user gives explicit and informed consent of the person's own e-store, the manager of data processing.

2.7. An order entered by a user, the provider of the personal data has become known to the client register and used for the sale of goods and provision of services to the customer.

7.3. Personal Data source customer relationship is the emergence of the e-shop registration order or a desire to join the newsletter.

7.4. Registration the personal data comprise data Customer order (surname, first name, street, house, flat number, town or city, ZIP code, telephone number, date of birth, sex, Delivery, used in the method of payment, E-shop User Agreement, accepting marketing offers, by electronic mail, notes entered ).

5.7. Personal data which are necessary to mediate the goods to the Customer, the company can provide delivery service for operators.

7.6. The store manager undertakes not to transmit personal data to third parties.

7.7. The store manager reserves the right to provide the users of the data when they are transmitted to a person who processes the data on the performance of obligations prescribed by law and has no legal rights, or if it is another person's life in the Customer's health or freedom.

7.8. The customer has the right to check the personal data concerning him, as well as modify or remove data from the register using the link in the e-shop "my personal information".

7.9. Store manager gives the user permission to send e-mail to submitting the order entered in the order confirmation and order status changes kajatavaid updates.

7.10. The user gives consent to receive promotional offers shop manager submitting the order entered e-mail address when it is pointed out in agreement with the order sheet checkmark in the corresponding window.

8. Use

8.1. Getting the User Agreement terms are mandatory for the Customer.

8.2. Order submission ticking the appropriate window, "I agree to the terms of use of the store," The customer agrees that he has read the User Agreement terms, understood and agree to the terms of the User Agreement.

9. Complaints handling procedure.

9.1. In the case of defective goods, the consumer has the right to submit a complaint to the seller within two years from the date of delivery of the goods. The complaint must be made immediately, but not later than two months from the date of discovery of the defect. To make it easier to solve later problems, the consumer should retain the purchase documents (invoice, contract, etc.), proving that the goods have been purchased Masquerade Ltd. e-shop. Without a document verifying the sale, the seller may leave the problem unsolved.

9.2. Complaint may be filed in manufacturing and material defects.

9.3. Complaint submitting period starts from the date of purchase.

9.4. Expertise performs Masquerade LLC, or a product manufactured by a company, and the existence of any omission to identify the cause.

9.5. An independent expert - customer's request, perform additional fee Examination by an independent expert if the customer is not carried out by an expert LLC Masquerade satisfied with the results.

9.6. The claim is not subject to settlement if the Masquerade LLC is proof that the product contains imperfections caused by the fault of the consumer.

9.7. If a claim is based on the production of the product is completed Masquerade LLC reserves the right to take the customer's consent to replace the product with an equivalent one.

10. Liability and Force Majeure

10.1. E-shop manager and responsible for the client to each other in violation of the conditions for the second half of the damage caused by the current legislation in the Republic of Estonia and the extent.

10.2. E-Shop Operator is not liable to the Client for the damage caused, or product delivery delay of cases where the damage or delay is due to the fact that E-shop manager could not affect, did not foresee and could not foresee (force majeure).