Deliveries and returns
In the case of a rental, it is preferable to come and try on the rental costumes. By agreement, most costumes can also be sent by courier or delivered to a parcel machine. In case of rental, delivery is possible only within Estonia.
The rented costumes will be returned to the Masquerade office. Deposits are generally released in the same way as they were paid.
Goods purchased from the e-store will be delivered within 1-2 working days. Orders placed before 12 noon will generally be issued on the same business day. When making a purchase, it is possible to choose free delivery by the Masquerade showroom, delivery by parcel machine or courier. If the goods ordered at the Parcel Machine do not fit within the limits, it is possible to change the delivery method to courier delivery by paying the difference in delivery fees, if necessary. Delivery time until receipt of the goods depends on the courier service provider. The parcel machine is usually served the next day. However, during the high season, the delivery of goods from the parcel machine may take several days.
It is possible to return the goods purchased from the e-shop to the masquerade salon. Consumers have a 14-day right of return It is also possible to send goods to parcel machines: DPD WOHO, Smartpost and Omniva Merimetsa parcel machines.